Refund policy
Return Policy
We stand behind the quality of our products and want you to feel confident in your purchase.
Return Window
You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused and unopened
- In original packaging
- Accompanied by proof of purchase
Returns that do not meet these requirements will not be accepted.
Non-Returnable Items
Due to the nature of our products, we do not accept returns on:
- Opened or used personal care items
- Products with visible use
- Sale items or gift cards
Damages and Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 5 days of delivery with your order number and photos of the issue. We will review and make it right.
Return Process
To initiate a return, contact us at info@ozarkridgeorganics.com. If your return is approved, you will receive instructions on how to send your item back. Returns sent without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs. We do not provide prepaid return labels.
Refunds
Once your return is received and inspected, we will notify you of approval. If approved, refunds will be issued to your original payment method within 10 business days.
Exchanges
We do not offer direct exchanges. If you would like a different item, please place a new order.
Contact Information
For any return questions, please email info@ozarkridgeorganics.com.
